Privacy Policy

Privacy Notice

At Mas Fit, accessible through www.masfit.com.mx, we respect and protect the privacy of our users and customers. This Privacy Notice is issued in compliance with the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations, and other applicable legal provisions in Mexico.

1. Identity of the data controller

Mas Fit is responsible for processing the personal data collected through its website www.masfit.com.mx, as well as through electronic, digital, telephone, or any other means permitted by law.

2. Personal data we collect

For the purposes indicated in this Privacy Notice, we may collect personal data, directly or indirectly, such as the following:

  • Identification data, such as full name.
  • Contact data, such as email, phone number, and delivery address.
  • Tax data, if an invoice is required.
  • Asset and financial data strictly necessary to process payments, where applicable.
  • Data related to orders, purchases, returns, exchanges, and customer service.

Mas Fit does not collect or process sensitive personal data, unless it is necessary in a specific case and the corresponding consent has been obtained, in accordance with applicable law.

3. Purposes of processing

The personal data we collect will be used for the following primary purposes, necessary for the commercial relationship with the customer:

  • Process and manage purchases made on www.masfit.com.mx.
  • Confirm, track, and deliver orders.
  • Process payments and, where applicable, refunds.
  • Issue invoices or tax receipts when requested.
  • Address questions, clarifications, complaints, returns, exchanges, guarantees, or claims.
  • Contact the customer by email, call, WhatsApp, SMS, or other means regarding their purchase or service.
  • Comply with applicable legal and regulatory obligations.

Likewise, we may use your personal data for the following secondary purposes, not necessary for the commercial relationship, but which help us improve our services:

  • Send promotions, offers, news, and advertising from Mas Fit.
  • Conduct satisfaction surveys and service evaluations.
  • Develop internal analyses, statistics, and market studies.
  • Improve browsing experience and site personalization.

4. Refusal for secondary purposes

If you do not want your personal data to be processed for the secondary purposes indicated above, you can request it at any time by sending an email to hola@masfit.com.mx.

Refusal to use your personal data for secondary purposes will not be a reason to deny you the products or services you request or contract with us.

5. Transfer of personal data

Mas Fit may transfer your personal data to third parties only when necessary to fulfill the purposes described in this Privacy Notice, including but not limited to:

  • Payment platforms and collection processors.
  • Courier, parcel, and logistics companies.
  • Billing providers and technology services.
  • Competent authorities, when there is a legal obligation.

In all cases, transfers will be made in accordance with applicable legislation and only to the extent necessary to fulfill the authorized purposes.

6. ARCO Rights

You have the right to Access your personal data that we hold, Rectify them if they are inaccurate or incomplete, Cancel them when you consider that they are not required for any of the purposes indicated, and Object to their processing for specific purposes. These rights are known as ARCO Rights.

To exercise any of your ARCO Rights, you must send a request to the email hola@masfit.com.mx, including:

  • Full name of the data subject.
  • Email or other means to communicate the response.
  • Clear description of the right you wish to exercise.
  • Documents or information that help locate your personal data.
  • Where applicable, documents proving your identity or legal representation.

We will respond to your request within the deadlines established by applicable legislation.

7. Revocation of consent

You can revoke at any time the consent you have given us for the processing of your personal data by sending your request to hola@masfit.com.mx.

However, you should consider that in certain cases we may not be able to immediately stop using your data, as there may be a legal obligation that requires us to continue processing them.

8. Limitation of use or disclosure of data

If you wish to limit the use or disclosure of your personal data, you can send your request to hola@masfit.com.mx, clearly indicating what use you wish to limit.

Likewise, you can register, where applicable, in public exclusion registries or mechanisms available according to Mexican regulations on advertising and consumer protection.

9. Security measures

Mas Fit implements reasonable administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing.

10. Use of tracking technologies

Our website may use cookies, pixels, tags, and other similar technologies to improve user experience, analyze browsing trends, remember preferences, and offer more relevant content or advertising.

The user can modify their browser settings to reject or limit the use of these technologies, although this could affect some site functions.

11. Changes to the privacy notice

Mas Fit reserves the right to update, modify, or change this Privacy Notice at any time. Any changes will be published on www.masfit.com.mx.

12. Contact

If you have questions about this Privacy Notice or the processing of your personal data, you can contact us at:

Mas Fit
Website: www.masfit.com.mx
Email: hola@masfit.com.mx

Last updated: March 18, 2026